Your privacy is very important to us.
Collection and use of personal information
When you visit the LDAA’s Lyme Support Program website support.lymedisease.org.au to read, browse or download information, our system will record general information anonymously such as the date and time of your visit to the website, the pages accessed, and any information downloaded. This information is not personal information and will be used for statistical reporting, website administration and maintenance purposes. Our website uses Google Analytics to capture this information.
If you decide to opt-in to this Program, we will collect personal information about you to perform our functions and activities under this Program. We will use the information collected to provide the services.
This will include:
- recording your participation in the program
- collecting your contact details such as your name, email, phone number and your location to respond to your request for help
- collecting information about your personal situation
- keeping track of the services provided to you through contracted third party providers or by our support team under this Program, such as the number of hours of support provided to you and the cost of those services
Disclosure of personal information
Access to and correction of personal information
You may request access to personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. If you believe that the personal information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We will respond to any request within 14 days. We will correct any information found to be inaccurate, incomplete or out of date.
Complaints about breach
Storage and Security
We are committed to ensuring that the information you provide is secure. We use a range of physical and technological controls to protect your personal information against loss, unauthorised access, use, modification or disclosure and other misuse.
All servers supporting this Program are in a secure environment on Amazon Web Servers hosted in Sydney, NSW.